The saga of buying the pinball machine at SWC (Phase III)

by Darth Danno
on 2019-08-07, 06:42:25

To be honest, I didn't start the machine up right away. I was having better/faster internet installed at my house on June 6th, and wanted to wait until that was all in before I tried to get the machine up and running. Once my new internet was in place, I decided to wait until my friend Barry, who is far more tech savvy than me, to stop by in case there were any issues with starting up the machine, which of course there were.

Barry was able to come over the afternoon of June 23rd. Of course with my internet router being upstairs in my den, and the pinball machine being in my living room, getting a signal was rather difficult. Barry ended up having to use his cell phone as a mobile hotspot in order for me to connect to the internet & get the necessary downloads for the machine. Once that was done, there were supposed to be 91 games that I should be able to play...I had 62. The other 29 games were on the machine as well, but had a "keyhole" shape around the image for those particular games. When I clicked on it, it stated I had to pay for those games before I could play them, not only that, but had to pay for them in YEN! So, the below is a timetable of how things progressed from there.

6/23 - Sent an e mail to Pinball USA telling them what was going on and asking how to fix it.

6/24 - Received an e mail back from PBUSA stating they had to reach out to Zen (the makers of the games themselves) and were waiting to hear back. They also stated they had sent Zen 3 e mails regarding this already.

6/26 - Asked PBUSA for an update as I hadn't heard anything back. When they didn't respond, I found an e mail address for Zen Studios and reached out to them to see if they'd get back to me.

6/27 - Heard from Zen Studios, asking me to send screenshots of the tables so they could see what I was seeing and determine what possibly the problem was. They also asked who PBUSA was trying to get in contact with. So I replIed to Zen w/PBUSA in copy, stating screenshots would be sent later that evening, which I did.

7/1 - Sent another e mail to PBUSA & Zen asking for some sort of update as no one had gotten back to me yet.

7/2 - PBUSA tried calling and e mailing me to assist with the issue.

7/10 - PBUSA finally sent me 11 codes to enter in the machine to unlock the games, or sets of games.

So Barry came over on July 12th and read the codes to me as I entered them and lo and behold, all the games were now playable and at my disposal. It only took just over 2 months to get all of this situated, but there was still one small issue to iron out, and I'll tell you all about that next week.





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